Who: Life Assist
When: December 2014
Life Assist is a disability services charity helping over 4000 people annually through government-funded programs and countless more through either referral or self-funded services. They operate as part of the wider UnitingCare Australia network which provides social services to over 2 million people each year in 1,600 sites in remote, rural and metropolitan Australia.
At the Melbourne Summer 2014 Hackathon a team formed to develop a client feedback application for them. The idea was to allow their clients (who get far too many surveys) to be able to tell them how they're doing easily yet effectivey. The project has since been adopted by some other people working in the disability sector who are keen to try and roll it out to a wide range of organisations. Here's a blog post by the changemaker, Eddie, about his experience.